Contact Us

1. Track Your Order

For real-time updates on your order status, please visit the official 17Track platform: https://www.17track.net/en. Simply enter your tracking number to check the latest delivery progress.

2. Get Help with Other Questions

We recommend checking our FAQ Help Center first—many common questions (like shipping policies, returns, and product details) have already been answered there for your convenience.
If you can’t find what you’re looking for, feel free to send us a message directly through the contact form on this page. It’s the fastest way to get personalized support.

3. Support Hours & Response Time

  • Office Hours: 9:00 AM – 5:00 PM EST (Monday to Friday, excluding major holidays)
  • Response Time: We aim to reply to all emails within 1 business day. If you haven’t received a response within this timeframe, please check your spam or junk folder—sometimes our messages end up there by mistake!

4. A Quick Note for You

We understand you might be eager for a reply, and our team is working as hard as we can to get back to everyone promptly. To avoid delaying the process, pleasedo not send multiple duplicate emails—each new message can slow down our ability to address your inquiry in order.

Direct Email Support

You can also reach us directly via email: support@plecrest.com

Thank you for your patience and understanding. We’re committed to resolving your issues and ensuring you have a great shopping experience with Plecrest!